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eBay Australia’s brand new fulfilment program

By Cleo Hartness   
February 16, 2022

eBay Australia has recently announced their brand-new local fulfilment program partnership with international logistics business, Orange Connex following the successful rollout in Germany and the UK.  

What does this mean for Australian sellers?  

This program offers Australian eBay sellers faster delivery options, competitive shipping rates, enhanced seller protection, end-to-end tracking, and full eBay integration.  

The first two fulfilment centres will be located in Sydney, where goods can be stored, packed, and delivered, with plans to roll out further sites across the country.  eBay see this new partnership as part of their effort to help sellers adapt to a changing retail landscape, giving them more opportunity to focus on their business and what they do best, sell online.  

 

“At eBay, we understand that housing, managing stock, and delivery in tight timeframes can be challenging for growing a business – especially as e-commerce continues to accelerate and consumers expect faster and more seamless experiences.   Our research reveals three quarters (73 percent) of Australian businesses believe its important marketplaces offer fulfilment services. eBay’s priority is to provide the tools that enable our 40,000 Australian retailers to compete and grow; eBay Fulfilment by Orange Connex will provide that – from streamlining the delivery experience to eBay Plus integration that gives sellers more opportunity to showcase their products to eBay’s nearly 12-million unique monthly visitors.”   – Hayat Horma, Director of Shipping, eBay Australia

 

Benefits of eBay Fulfilment by Orange Connex 

  • Seller protections - Your eBay items will be covered for any delivery-related defects. 
  • Competitive fulfilment rates -Starting at $4.80 (ex GST) for pick, pack & delivery for orders Australia-wide, you’ll save on shipping. 
  • Automated eBay Plus eligibility - Get the increased visibility and velocity that eBay Plus provides for your listings. eBay Plus listings see up to a +17% item view uplift* and give you access to eBay’s most engaged buyers. eBay Plus members spend up to 6 times more on ebay.com.au than non-members.**  
  • Fast delivery - Same-day dispatch, late cut-off times with the option of standard or express delivery. 
  • A fully tracked service - Keep your customers up to date from dispatch to delivery. Gain their confidence and improve your seller rating. 

Australian sellers can now register their interest in eBay Fulfilment by Orange Connex through the eBay portal.  

 

How might the change impact buyers?  

Using eBay’s new fulfilment service, not only benefits sellers. Buyers can benefit from:  

  • Fast delivery   
  • Reliability, as their parcels will be 100% tracked   
  • Free shipping   
  • Quality packing   
  • Improved customer support   

This partnership is designed to save you time, effort, and money as well as promote you as reliable sellers to your buyers.   

Our Store Performance Dashboard includes data on the Global Shipping Programme, giving you an overview of the shipping options, you currently offer – allowing you to quickly identify if you need to offer more flexible shipping options.   

If you would like to find out how the Store Performance Dashboard can save you even more time sign up for one of our 7-day free trials today.   

 

 

 

 

* on average vs. listings that are not badged eBay Plus 

** Based on average bought item value of eBay Plus members vs. non-eBay Plus members for July 2018 – July 2019 

**You still need to make sure you meet the following Plus criteria on your listings: Free standard postage nationwide, A reasonably priced express postage option to metro areas, 30+ day returns accepted 

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